Effective way to bring in business improvement expert, urgency and objectivity.

This quote is so true when we talk about becoming brilliant at the basics first. The basics must become habits which will not be broken...

Many will be against transparent and accurate performance measurement while others may find the basics "boring".

We often run into the “common sense” trap. Most people understand basics are vital but assume someone else must have already covered it.

You need to be brilliant at the basics first to optimise what you have now and then for sustainable improvement.